Frequently Asked Questions
Orders
1. Can I cancel my order after I've placed it?
Orders from the Drawshine store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to cancel your order. Please note that we cannot make cancellations for shipped orders.
2. Can I change or modify my order?
Orders from the Drawshine store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to modify your order. Please note that we cannot make any changes for shipped orders.
3. How do I check my order status?
Drawshine makes it easy for everyone to check his/her orders. There are 2 ways for your reference:
1. After placing the order successfully, you will receive an order confirmation email, order status can be checked from the email;
2. Sign into your Drawshine account and click on "My Orders", you will be able to view all your orders and the current status of each order.
If you experience any issues when checking your order status, please reach out to Customer Service
1. After placing the order successfully, you will receive an order confirmation email, order status can be checked from the email;
2. Sign into your Drawshine account and click on "My Orders", you will be able to view all your orders and the current status of each order.
If you experience any issues when checking your order status, please reach out to Customer Service
5. In what kind of conditions can I apply for the claim?
Lost：
Situation 1
I haven't received my packages even though the tracking info shows "Delivered”.
Situation 2
My packages are stolen.
Situation 3
I haven't received it for over 60 days.
Damage：
The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.,
Delay：
For domestic packages not delivered before the 30th day following order fulfillment
For international packages not delivered before the 60th day following order fulfillment are considered lost.
You can reach out to service@drawshine.com for more details.
Payments
1. Which payment methods do you accept?
We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.
Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit Card:
Drawshine does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit Card:
Drawshine does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
2. Will I be charged international bank fees?
All orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.
Shipping
1. Where do you ship my order?
All products are dispatched from China warehouse.
2. What countries or regions do you ship to?
Please refer to the link below to check if we ship to your country:
3. When will my order ship?
We usually dispatch item(s) within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek your understanding and patience.
4. How can I track my package?
Once the package has been shipped, we will send you a shipping notification email that includes your tracking number. To check the status of your package, click the "Track Shipment" button and it will redirect you to the shipping vendor's website. This feature allows you to track your package using the tracking code provided in the email. (Please check your spam folder if you cannot find it in your email)
Products & Stock
1. Where can I purchase Florasis products and what can I do if I suspect it is counterfeit?
We can assure that any product purchased from drawshine.com is a genuine!
If you see a product online or in-store that you suspect is a counterfeit or replica please send all information to support@drawshine.com Please include images of the referenced product & the location where you found it.
If you see a product online or in-store that you suspect is a counterfeit or replica please send all information to support@drawshine.com Please include images of the referenced product & the location where you found it.
2. When are the out of stock products restocking?
Limited edition items that go out of stock may be permanently out of stock. For those are not limited edition, they usually get restocked around 1-4 weeks. You can sign up to be notified once it's back in stock.
3. I might be allergic to your products! What can I do?
Drashine cannot guarantee that any ingredients or products were produced in an allergen free environment, you can find the full ingredient list for each product in our product page.
If you suffer from severe allergy to our products, please go to hospital as soon as possible and contact our customer service team service@drawshine.com for further assistance.
If you suffer from severe allergy to our products, please go to hospital as soon as possible and contact our customer service team service@drawshine.com for further assistance.
4. Do you test on animals?
The safety of our consumers is our highest priority. Drawshine is encouraging the use of alternatives and the elimination of such animal testing. We are the advocates and doers of banning animal tests on cosmetics and Unless required by law, we do not test any products on animals.
Technical
1. How can I unsubscribe from your emails/newsletters?
You can freely unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list.
2. I’m not receiving any emails from Drawshine
Your email host may define the emails as spam mails. In this case, please add drawshine.com to your email address book.
Make sure you offer us correct email address and accept our newsletter.
Make sure you offer us correct email address and accept our newsletter.
3. I'm having trouble signing into my account.
If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. If need more help, please contact Customer Service at service@drawshine.com
4. How do I close my account with Drawshine?
If you want to close your account and remove your account information permanently, please contact our customer service.
5. What is the benefit of registering an account?
By registering an account, you can get exclusive shopping offers, new product launches, special sampling programs etc. We respect your privacy. We always keep you personal information legally.